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When Receiving AMPS 3.6.365 there are changed to the Peri settings to provide future enhancements. Due to this the devices for each PC need to be re-paired. 

What you'll see:

If you try to create a receipt and you don't see credit card as an option and just see AMEX, Visa, Mastercard and Discover that means that there isn't a device paired to that PC and the lane needs to be added to that PC. 

If you attempt to create a receipt without noticing that it hasn't been designated as a credit card transaction, and you proceed to save it using "Save and Done" or "Save and Next," the receipt will be created but won't be sent to any device. This situation occurs when there's no device paired with that PC, necessitating the addition of the lane to that particular PC.

How to correct:

You will need to have an admin login to your PC and add the lane. 

To do this, go into System Configuration, Accounting Setup, Credit Card Reader.

Select the lane you want to use and then Use Lane

Select Save. 

Log all users logged into AutoMate on that PC out and then log back in. 

Users should then be able to create cash receipts and have it push to the Peri Readers again. 

** ATTENTION: Sales & Finance Forms **

Reynolds and Reynolds will be doing a mandatory update of their WI LAW 553 Retail Contracts on 5/1/25. If you have these PDFs forms on your menu, please note the current revisions will be removed from your menu and the new forms will be added on the morning of 5/1/25. Any form packages will need to be updated to reflect the new revision of the form.

Packaged in the next Update you receive will be a link to login to our NEW Customer Portal. This link will be in the drop-down when you click on the (Help icon) in the upper right corner of your Auto/Mate session. Once Activated this will allow you to submit & manage cases in Salesforce as well as view cases submitted by others at the Dealership. You will also gain access to our Knowledge Base of articles to learn how to resolve many common questions. 

To request access to this Portal, please submit a ticket by selecting the question mark for “Help” in the upper right corner of your Auto/Mate session, then “Contact Support”, or email automatesupport@solera.com.

Click here for the user guide.