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Reynolds and Reynolds will be doing a mandatory update of their MO / OR / WA LAW 553 Laser Contracts on 12/01/24. If you have these PDFs forms on your menu, please note the current revisions will be removed from your menu and the new forms will be added on the morning of 12/01/24. Any form packages will need to be updated to reflect the new revision of the form.

Packaged in the next Update you receive will be a link to login to our NEW Customer Portal. This link will be in the drop-down when you click on the (Help icon) in the upper right corner of your Auto/Mate session. Once Activated this will allow you to submit & manage cases in Salesforce as well as view cases submitted by others at the Dealership. You will also gain access to our Knowledge Base of articles to learn how to resolve many common questions. 

To request access to this Portal, please submit a ticket by selecting the question mark for “Help” in the upper right corner of your Auto/Mate session, then “Contact Support”, or email automatesupport@solera.com.

Click here for the user guide.

Holiday Support Hours: Click here for the 2024 Holiday Support Hours.