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ATTENTION Service Dept: TEXTING DELAYS

10/8/2026 4:15PM EST SMS Delivery Delays from Twilio to Verizon Wireless United States

Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon Wireless network subscribers in the United States. Our team has identified the cause and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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October

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Updated Check/W2/1099 Ordering Process

Attention Office Managers & Controllers!

To streamline the ordering process, effective immediately, all 1099/W2 & Check Orders must be submitted via email to automatesgm@solera.com. Phone and fax orders are no longer accepted.

When your order is received, you will be sent an electronic agreement that must be completed by an authorized signer. Submission of this agreement serves as confirmation that your order has been successfully placed.

Once the agreement is signed, the order amount will be included in your next billing cycle. Depending on timing, it may take up to two billing cycles for the charge to appear on your account. Orders are processed as a one-time fee and are not recurring.

If you do not have your reorder form, prior order number, or need to make changes, you may still submit your request to automatesgm@solera.com and include all relevant details.

Hey, did you know?

Attention Office Managers & Controllers! New Ordering Process.

2026 Holiday Support Hours

Auto/Mate will have limited support hours or will be closed on the following holidays.

Auto/Mate login security - Multi-Factor Authentication (MFA).

ATTENTION: Sales & Finance & Office Managers